MLCs Training Guide

This document aims to provide a comprehensive guide to the MLC verification process and should be read in conjunction with the “Verifying Guidance” manual.   Preparation First, select the brand you wish to verify from the dropdown menu at the top of Efiling.  MLC Reviews cannot be conducted under “All Brands”.  Then click on “MLC” in the top left-hand corner of Efiling.  This will bring up a list of new orders. Open up each individual order in a new tab by right-clicking the order number and clicking “open link in new tab”.  Do this for all orders on the page.   At this point it should be noted that there are 2 primary types of MLC check – “Incorporation Orders” and “Non-Incorporation Orders”. Incorporation Orders are those orders characterised by a “package” to incorporate a new company.  These can be identified by the presence of specified package in the overview section of the order page.     Non-Incorporation orders are for stand-alone services, purchased for companies which already exist.  These can be identified by the absence of any specified package in the overview section:   ***While not essential, it is generally recommended to separate and complete non-incorporation orders first, before completing incorporation orders.***   Verifying Non-Incorporation Orders   First, determine whether any compliance checks are required at all.  This will depend on the nature of the order submitted.  If the order consists uniquely of any of the following services, no MLC checks are required:   Officer Change Dormant Accounts VAT Registration PAYE Registration ICO Registration Any Bank Referral Change of Registered Office Change Officer Details Company Name Change Director Appointment/Resignation     You should therefore proceed to “MLC Review” and click the “MLC Pass” button.  This completes the check and yo should close the tab and proceed to the next order.   If the order contains any of the following services, checks may be required:   Registered Office Address Services Address Business Address Business Telephone Number Call Answering Full Company Secretary Service Confirmation Statement Dissolution Service   At this point, you should review the company overview notes section to determine whether we have already obtained relevant checks/ID documentation for all necessary parties.* *Please review the Verifying Guide manual for full details on who we need to verify and how.   If all relevant checks/documents have been obtained, proceed to “MLC Review” > “MLC Pass”.  The check is now complete. If documentation for any individual remains outstanding, proceed to “MLC Review” and selected “Postpone” instead.  This will pause the service and allow the dailies team to request the outstanding information. ***If in doubt, select “postpone” as this will be subsequently reviewed and corrected by the dailies team if paused in error.        Verifying Incorporation Orders   Incorporation orders are orders for brand new companies, and so all checks will need to be carried out from scratch. First, review the structure of the company to determine which individuals we need to verify* *Please review the Verifying Guide manual for full details on who we need to verify and how to do this.   If all relevant parties within the order successfully pass the digital checks, click “MLC Pass”.  This completes the check and yo should close the tab and proceed to the next order.   Should any officer fail the MLC check, or should the order contain non-UK residents, the order will need to be escalated to the paused order team.   Escalating to the Paused Order team   Open the Excel Spreadsheet “Paused Master Log” and navigate to the tab “Hayley”. Input the following details from the order in question:   Time of adding to sheet Brand Company Name Order Value   Return to Efiling, and click “Postpone”.   This check is now complete and you should close the tab and proceed to the next order.