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Bizik Services for RF & 1st Customers

What can customers buy and where from? Plan Trial Service Telephone Answering £29.99+VAT* (1st) 1-month free trial in Prestige package upwards (RF) 1-month free trial in Privacy Plus package upwards   Bizik website £29.99 + VAT in the shop Optional extra in packages lower than Prestige NEW Manual order page Bizik website Managed Live Chat £54.99+VAT (1st) 1-month free trial in Prestige package upwards (RF) 1-month free trial in Privacy Plus package upwards   Bizik website £54.99 + VAT in the shop Optional extra in packages lower than Prestige NEW Manual order page Bizik website Business Telephone Number £9.99+VAT N/A   Optional extra in packages NEW Manual order page Bizik website    *Customers can use their own phone number with the call answering service or add a new BTN for £9.99 + VAT per month (standard numbers). 0800 and bespoke numbers cost more. **1st, Rapid, or QCF clients receive a free line rental with the service. More info about each service: Answering Services   What are the three Bizik services sold and what is included? Service What’s included? Sales argumentations Telephone Answering// Biz Starter Plan Dedicated team of UK- based expertly trained receptionists to answer calls 8am-6pm. Free Business Telephone Number and 20 receptionist minutes included. After hours: Calls can be directed to a personalised voicemail message or redirected to a number of your choice Stop missing calls. Appear more established with a team of PA's who know your business as well as you. 90% of people won’t call back if you miss a call but will call your competitor. Managed Live Chat// Chat15 plan Dedicated team of UK based chat PAs to answer chats 8am-6pm. Customisable live chat software (can design widget to match their brand colours and style) After hours: display an out-of-hours message and contact form to your customers or remove the chat button from your website. Capture more leads and opportunities. Capture more data with pre chat forms and post chat surveys. Engage with more customers with proactive chats. Business Telephone Number Regional telephone number redirected to number of choice Makes look business look bigger and more professional. Creates trust with customers.   What happens once a customer makes payment? Manual Order Order received by Dispatch team who set up service on eFiling. Customer will then be sent an email from the Bizik team with the onboarding form – how long after will they receive this? Old shop purchase Link to the onboarding form is in the Order Fulfilment email (received separate to the invoice) – how long after? Free trial in package Link to the onboarding form is in the incorporation Order Fulfilment email Bizik directly Link sent to customer from Bizik Sales/support team after contact form is complete   Cancellations Active eFiling Service Send to formations retentions team No eFiling Service Email enquiries@bizik.co.uk / complete Bizik request form   Pricing Bizik provides a variety of flexible pricing plans tailored to different business needs, with inclusive options that bundle calls or chats. This ensures that you only pay for what you require. Telephone Number Only – £9.99 + VAT Call Answering Service – £29.99 + VAT Formation customers receive a free phone number included in the price Bizik (direct) customers can provide their own number or add on a new number (starts at £9.99 + VAT for standard 020 numbers. 0800 and bespoke numbers are available at an additional cost Managed Live Chat – From £54.99 + VAT (15 free chats. Additional chats charged at £3.70).   FAQs Q: What happens once the onboarding form is filled out? A: Once the onboarding form is completed: The Bizik onboarding team receives the order via email and sets up the service. The customer gets a confirmation email within 1 working day, including details of their new number or live chat widget.   Q: How to contact Bizik about complex BTN queries A: Complete the 'Bizik Customer Service Request' form on Zendesk. Choose from Complaint, Customer Service Enquiry or New Sales Enquiry. If 'Complaint' is selected the Bizik Team will contact the form submitter with an update on steps taken.   Q What should you tell customers when they ask why their service is not listed on their portal? A: Inform them that their service may have been migrated to Bizik (our sister company) and if so they would have been notified by email. Unfortunately, you can’t check their system so you will pass details on to the Customer Service Team so they can reach out.   Q: The customer has the business telephone number and would like to add call-answering A: You should complete the 'Bizik Customer Service Request' form on Zendesk and select the option “New Service Enquiry.” Bizik will then reach out.   Q: Can I transfer calls to the Bizik Team? A: Yes, only for urgent queries. To contact the Bizik Sales Team directly, please call: + 44 2039 845355 To contact the Bizik Customer Service Team, please call Jo (Customer Service Manager): +44 2036 679217   Q: Who are Bizik? A: Bizik, our sister company, are a leading service provider in the UK. They offer a comprehensive range of services, including Business Telephone Numbers, Telephone Answering, Managed Live Chat, and Diary Management. Renowned for their exceptional customer service, Bizik delivers solutions tailored to businesses of all sizes.   Q: What is telephone answering? A: Telephone answering is an outsourced service where trained professionals handle calls, transfer enquiries, and take messages, offering the benefits of an in-house team without hiring full-time staff.   Q: What is managed live chat? A: An outsourced service where trained agents handle live chat interactions on your behalf, providing the benefits of an in-house team without the need for full-time staff.   Q: What is diary management and how does it work? A: An outsourced service whereby your dedicated answering team are given access to your diary, so that they can schedule appointments, book meetings and notify you of any appointment changes in real time. If you use Calendly, Bizik will assist with integration; if not, they’ll guide you in setting up a free account. You maintain control over your availability and designate time slots for Bizik to manage.   Q: How does Bizik know that calls or chats are for my business? A: You will be provided with a unique divert number or live chat code, which Bizik’s advanced system will associate with your company. Any calls or chats linked to this identifier will display your business name and relevant information to Bizik's team, enabling them to handle interactions on your behalf with precision.   Q: How does Bizik ensure it handles my calls and chats appropriately? A: During the onboarding process, Bizik gathers comprehensive information from you to build a detailed knowledge base about your business. Bizik's receptionists use knowledge and experience to answer calls and chats on behalf of your business. If there are any updates or critical changes, you can easily inform Bizik's dedicated support team, ensuring your business information remains current.   Q: Does Bizik answer all of my calls and chats? A: Calls - Bizik offers flexible call management options: they can handle all incoming calls on your behalf or serve as an overflow service when your team is unavailable. The decision is entirely up to you. A: Chats - Bizik can manage all incoming chats for your business, or alternatively, they can provide your in-house team with logins to the chat hub, allowing your company to respond to chats directly if preferred.   Q: What happens to my calls and chats out of hours? A: Calls - Bizik's standard working hours are 8.30am to 5.30pm. Outside of these hours, calls can be directed to a personalised voicemail message, or redirected to a number of your choice, so that you can continue answering your calls. A: Chats - Bizik can either display an out-of-hours message and contact form to your customers, or remove the chat button from your website.   Q: How does Bizik answer my calls? A: Bizik answers calls using your company name and specific instructions provided by you, providing a consistent, tailored service for each caller. Their advanced system ensures that agents receive your unique company profile during each call, enabling consistent and bespoke service for your callers.   Q: What message details will Bizik provide to me following a live chat conversation? A: Bizik will handle questions all questions by referring to the Knowledgebase generated during onboarding. If a specific question cannot be answered, details will be gathered and these (along with the full chat transcript) will be available via email and on your online portal.   Q: Can I view my message and transcript history? A: Yes, you can access a comprehensive log of your call messages and chat transcripts through your online portal.   Q: How long are Bizik's contracts? A: Bizik understands that customers want to avoid long-term contracts, so most plans have a three-month minimum commitment; however, some of the larger plans have a longer commitment of 6 or 12 months. Bizik requires a notice period of one month from your next invoice date to cancel your subscription.