Getting a Business Address displayed online

BACKGROUND When customers purchase our Business Address service, they want their new business / trading address shown everywhere online – including the Royal Mail website / Postcode Finder search facility.  Unfortunately, this will not happen automatically and customers require being pro-active with regards this matter. The Royal Mail website is a good starting point, as directory websites take company address information from it, so by updating Royal Mail, the new business address will most probably start showing on other directory websites. Google Maps only display business locations where businesses are actually located; this is to ensure the ‘map’ function is used properly. This is listed as part of their Google My Business terms and conditions and there is no way to get this changed. OUR RESPONSE Unfortunately, directory websites do not automatically update changes of business addresses or include new business addresses – they need to be informed by the companies. A good place to start is the Royal Mail website, as a lot of directory websites take company address information from it. You can update the Royal Mail website by calling them on 08456 011 110.  Please select Option 3 followed by Option 1 and then give the details as directed.  It normally takes 24-48 hours to show on the Royal Mail Postcode Finder search facility. OUR RESPONSE SHOULD A CUSTOMER ASK ABOUT GOOGLE MAPS Google My Business operates a policy of not placing a business address on Google Maps if the business is not actually located there. This appears to be intended to ensure the map is as accurate as possible. Unfortunately, we are unable to assist with getting your business address displayed on Google Maps.