I’ve received an email from id@(brandname) email address. What do you need from me?

BACKGROUND We are regulated by the Money laundering and terrorist financing (amendment) regulations 2019 and we are required to carry out a digital ID verification check of your identity and address. UK residents who fail the online verification process, and all non-UK residents, will be required to provide certified ID and proof of address by email. Compliance will send the customer emails from id@(brandname) asking customers to use the Credas App to verify their ID, and also to provide proof of address. If the customer does not wish to use the Credas App, they can provide certified proof of ID. PROCESS The customer should be transferred to the Compliance Team immediately: If customer is on the phone Transfer them to the Compliance Team. Extension number: Rapid – #6057 1st – #6058 Quality – #6059 If customer is on live chat Use the relevant live chat template to inform them to contact Compliance.