Top up an account using a new card

For security reasons, you should only process a payment if the request is from the named customer who we have listed on the account. To ensure this, you should confirm the name of whom you are speaking to and pass at least 3 security questions with them. Once the customer has passed security, please follow the below instructions: 1.     Confirm the reason the customer wishes to top up their account – if it is for minus funds, explain all mail held will be forwarded 2.    Confirm the name of the company 3.    Go to the Customer Overview page 4.    Select ‘Switch to Customer’ 5.    Select ‘Card Management’ on the customer dashboard. 6.    Agree to the terms and conditions and select ‘Set up Payment Authority’. 7.    Enter the customer’s preferred payment card details. Then select ‘Pay Securely’. 8.    Once through the secure checkout, the payment card details you have entered have now been saved as the Primary Card. Topping up the account 1.   Select Finances 2.  Select ‘Payment on Account’ 3.  Select ‘Add Funds’ 4.  Choose the card you wish to make the payment with. Please note: All future payments will be taken from this card.