Remove all cards from an account

For security reasons, you should only remove a card if the request is from the named customer who we have listed on the account. To ensure this, you should confirm the name of whom you are speaking to and pass at least 3 security questions with them. Once the customer has passed security, please follow the below instructions: Check if the customer has active service(s) with us. If they do: We cannot remove all cards. One card must remain on file as they have purchased a renewable service otherwise, they will be in breach of section 9.a of our Specific Terms and Conditions – Continuous payment authorisation If they do not: Let them know you can remove the card for them Search and access the customer’s eFiling page Select the ‘Finances’ tab Select ‘Card Management’ in the Quick Tasks section Select the ‘X’ next to each card to remove Select ‘Save’