Resend Order Fulfilled email to customer’s email address

1.  Click on the company name on eFiling to access the Company Overview page 2.  On the right-hand side of the Company Overview page, within the ‘Quick Tasks’ box, click on ‘View Order’ 3.  This will bring up the initial order details of the company. You should then scroll down to the bottom of the page and select ‘Email’ within the ‘Documents’ box. 4.  A pop-up box will display the email address the documents were previously sent to. Click ‘Send’ to resend the email to the customer’s email address. The customer will usually receive their re-sent order fulfilled email within 2 minutes. If the customer says they have not received it, please advise the email contains many attachments, which sometimes means it can fall into junk/spam folders. They should check their junk/spam folders the email has not been received into these folders.  Please note: If the customer requests for the email to be sent to another email address, you must ensure you first past security with them. The order fulfilled email should only be sent to the customer we have named on file, for data protection reasons.