Payment not showing on eFiling

Determine the package, product or service they have purchased, how much they paid and whether it was a manual order or completed through the customer portal. If it is a manual order: Contact the relevant department to check if they have received the order. You may also wish to contact Dispatch as they receive all manual orders. Manual orders take longer to be processed. If Dispatch has no record of the order, obtain the card holder’s name and date of purchase. Contact Ben Marsay-Smith, Rakhee Patel or Liam Dargan, who will check Secure Trading. If it was purchased through the customer portal or via website as an incorporation order Obtain the card holder’s name and date of purchase and contact Ben Marsay-Smith, Rakhee Patel or Liam Dargan who will check Secure Trading. If the payment still cannot be located after liaising with Ben Marsay-Smith, Rakhee Patel or Liam Dargan then ask the customer to email us a screenshot of their bank statement and the Finance Team can investigate further.