Customer hasn’t received their company seal

BACKGROUND The company seal can take up to 2 weeks from the date of purchase to be received and sent out by the Dispatch Team in Glasgow. The Dispatch Team can check and confirm when the seal is due to be sent, as well as provide a tracking number in certain instances where the seal has already been sent. Customer is on the phone Transfer the call to the Dispatch Team: Danielle (#8796) or Anne on (#8183). If Danielle or Anne are unavailable, take down the customer’s name and company name, and send an email to the following email address informing Dispatch of the issue: service@rapidformations.co.uk; service@1stformations.co.uk or service@qualityformations.co.uk Customer is on Live Chat Send the customer the following Live Chat template: TEMPLATE Unfortunately, I work in the Customer Service Team and therefore I am unable to answer your query directly. Please send an email to our Dispatch Department at service@rapidformations.co.uk / service@1stformations.co.uk / service@qualityformations.co.uk and they will be happy to help you.