Customer wants to know what documents they need for opening a company

UK RESIDENTS Inform the customer that we do not require any documents from anyone within the structure of the company. In the event that a customer asks about money-laundering checks, inform the customer that provided the customer and majority shareholders pass through our identification checks. If there were to fail our money laundering checks, we would first contact the customer to verify their information. If it fails again, we will forward the application on to our compliance team who contacts the customer requesting certified ID (via Credas App) and proof of address. For more information, see our ID requirements page: https://www.rapidformations.co.uk/id-requirements/ NON-UK RESIDENTS It is crucial to inform the customer that we will require further ID documents once their order has been submitted. The additional ID process means their company will likely be incorporated outside of the advertised process time and failing to let the customer know this may lead to complaints. The customer will receive an email from our Compliance Team directly. This email will request certified proof of ID and proof of address. The easiest way for customers to provide certified ID is via the Credas App. The customer will receive an email with an invitation to certify their ID via Credas. Alternatively, if the customer does not wish to provide certified proof of ID via Credas, they can provide certified proof of ID using the information on our ID requirements page: https://www.rapidformations.co.uk/id-requirements/ Title: Customer wants to know what they should put under legal name of an officer If the customer intended to add a person as an officer instead of a Corporate Entity     Advise the customer to click on ‘Appointments’ towards the top of the application page.     They will then return to the first page of the Appointments sectio     Advise the customer to then select ‘Person’ instead of ‘Corporate’ If the customer wishes to add a ‘Corporate Entity’ They should enter the company name they wish to add in this field. Title: Customer wants to make a payment using bank transfer We do not accept bank transfers under any circumstances. Explain that we only accept Debit or Credit cards. When a customer is placing an order for a service which renews, they must provide us with Continuous Payment Authority and primary card details to be able to obtain this service, as per our terms and conditions. Customer wants to pay for a product or service using a new card For security reasons, you should only process a payment if the request is from the named customer who we have listed on the account. To ensure this, you should confirm the name of whom you are speaking to and pass at least 3 security questions with them. Once the customer has passed security, please follow the below instructions: 1.   Go to the Customer Overview page 2.   Select ‘Switch to Customer’ 3.   Select ‘Card Management’ on the customer dashboard. 4.   Agree to the terms and conditions and select ‘Set up Payment Authority. 5.   Enter the customer’s preferred payment card details. Then select ‘Pay Securely’. 6.  Once through the secure checkout, the payment card details you have entered have now been saved as the Primary Card. Please note: During secure checkout, the customer’s payment app may state an amount of £1.00 is paid to us; however, please be assured this does not actually happen, as the £1.00 is refunded before it leaves their account. You should always inform the customer of the next step after purchasing – i.e. what to expect next re: the product or service – how it will be delivered to them, when they will receive an email or contact etc.