Out Of Hours Call Back Procedure

PROCESS 1.    Pras will check the spreadsheet provided by Answer4u and copy and paste call-backs from the previous evening onto the CST spreadsheet 2.   Pras checks the notes to see if an order needs to be paused (e.g. if the customer has requested to change something). 3.   He will change the call-back to red and locate the order and pause it. 4.   The customer will then be contacted by the person assigned to the call back.