Why was I charged an admin fee for my refund?

Live Chat We had already processed your order and set up your address service(s) at the time the refund request was made. As written in our Terms and Conditions, we charge a £10.00 plus VAT administration charge per address service to cover the cost of processing the order, setting up your service (s) and other incidental costs. Email Dear [Customer First Name], Thank you for your kind enquiry. I can confirm an admin fee was charged for your refund request because we had already set up your address service(s) at the time the refund request was made. As written in our Terms and Conditions, we charge a £10.00 plus VAT administration charge per address service to cover the cost of processing the order, setting up your service (s) and other incidental costs. Please refer to our Refund and Cancellation policy for further information [Insert URL] If you require any further information, please do not hesitate to get in contact. Kind regards, URL links for Refund and Cancellation policy 1st – https://www.1stformations.co.uk/refund-cancellation-policy/ Rapid – https://www.rapidformations.co.uk/refund-cancellation-policy/ Quality – https://www.qualitycompanyformations.co.uk/refund-cancellation-policy/