Customer wants an update on VAT registration application

VAT registration application within 30 days of customer completing VAT questionnaire Dear [Customer First Name], Thank you for your kind email. Your VAT registration application was submitted to HMRC on **/**/****, with Reference number ************* and can take up to 30 days to be approved by HMRC. It is likely that HMRC sent a request for additional information to [insert customer email address] sometime shortly after your VAT registration application was submitted to HMRC. Please check your inbox and your junk/spam folder for any such email. If you have received an email of this nature from HMRC, please forward this to [info@ insert brand] – and we will get back to you with the next steps once we have reviewed it. If you have not received any such email, then the application is still within the normal 30 day processing period, and HMRC are likely to still be carrying out their standard checks. I trust this information is of use to you. Kind regards,   VAT registration application now over 30 day period Dear [Customer First Name], Thank you for your kind email. I can confirm your VAT registration application was submitted to HMRC on **/**/****, with Reference number – ************* It is likely that HMRC sent a request for additional information to [insert customer email address] sometime shortly after your VAT registration application was submitted to HMRC. Please check your inbox and your junk/spam folder for any such email. If you have received an email of this nature from HMRC, please forward this email to [info@ insert brand] – and we will get back to you with the next steps once we have reviewed it. We are aware that HMRC are presently experiencing delays in processing orders due to IT issues and Covid-19. It is possible HMRC may have timed out your application due to this. If you have not received any emails asking for additional information from HMRC, please call HMRC on 0300 322 7870 or use their online chat service: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/online-services-helpdesk and quote the reference **** **** **** *** to establish the status of your application. Please accept our apologies for any inconvenience caused. Kind regards,