Company Changes & Closures
Find answers about updating company details, changing directors or addresses, closing your company, and understanding post-formation management with 1st Formations.
VAT
Shares and Shareholders
- Is there a minimum age for a company shareholder?
- How do I execute my share certificate?
- Do I need to pay up my shares?
- How many shareholders do I need?
- Can I force a company shareholder to sell their shares?
- What is a reduction of capital?
- Can shares be transferred to children?
- How many shares do I need to issue?
- What are my shareholder rights?
- What is a dividend?
- What are joint shareholdings?
- What is a share certificate?
- What is the role of a shareholder?
- What is the minimum amount of shares I need?
- What are 'shares'?
- What is a company shareholder?
- Dividends – do all shareholders get them?
- Selling a company as a sole shareholder and director
- A guide to transferring and issuing company shares
- The pros and cons of share capital
Monzo Business Account
Barclays Bank Account
Client Login
- I am not receiving an email to reset my password
- I cannot access my account
- How do I reset my Password?
- It says 'error processing form'
- What is my password?
- Is my username my email address?
- What is my username?
- How do I login?
- How to Change Your Email Address
- Having Trouble Logging In? Here's What to Do
Confirmation Statement
- Do I have to pay for the Confirmation Statement filing?
- What is the difference between the Confirmation Statement Service and the Express Service?
- I have paid for a Confirmation Statement but it hasn't been filed yet
- What is the difference between the confirmation statement and annual return?
- What happens if my confirmation statement is filed late?
- How does the Confirmation Statement Service work?
- Do I need to file a confirmation statement if my company is in the process of dissolution?
- I've received an Overdue Confirmation Statement email, but I believe this has already been filed
- Do I need to file a confirmation statement if my company is dormant?
- Can I purchase the Confirmation Statement Service if I did not form my company with 1st Formations?
- How do I fill out the confirmation statement questionnaire?
- Will I be charged a fine if my confirmation statement is late?
- When will you file my company's confirmation statement?
- When is my confirmation statement due?
- What can I update with the confirmation statement?
- Do I still need to file a confirmation statement if my company is dormant?
Our Partners
- How can I sign up for Jotform?
- How can I sign up for monday.com?
- How can I sign up for Semrush?
- How can I sign up for Fiverr?
- How can I sign up for names.co.uk
- How can I sign up for Markup Hero?
- How do I sign up for IFX Payments
- How can I sign up for Squarespace?
- How can I sign up for Indeed?
- How can I sign up for Google Workspace?
- How can I sign up for BSI?
- Ecologi
- BrandCrowd
- IONOS - Complaints Procedure (SST)
- How can I sign up for TikTok?
- How can I sign up for Payoneer?
- Zipcar
- How can I sign up for Microsoft 365 for my business?
- How do I view my exclusive partner offers
- How do I sign up for Volopa
- How to sign up for Notion
- How can I sign up for Takepayments?
- How can I sign up for JungleScout?
- How can I sign up for GoCardless?
- How can I sign up for McAfee?
- How can I create a Shopify account?
- How can I sign up for Airwallex?
- How can I sign up for Trustpilot?
- Payally
- How do I sign up for iwoca
- How can I sign up for Slack?
- How can I sign up for Moosend?
- InvstEngine
- Nationwide Financing
- How can I sign up for IPBurger?
- How can I sign up for Hotjar?
- How can I sign up for Sendcloud?
- How can I sign up for Wallester?
- XERO
- How do I sign up for Currencies Direct
- How can I sign up for iStock?
- How can I sign up for Upwork?
- How can I sign up for HubSpot?
New Partnerships
- Centuro Global
- SaneBox
- Pipedrive (CRM)
- Bolt
- XE
- Omnisend (Sell Online)
- Luminar Neo
- Shop St. (Business Basics)
- Tresorit (Online Protection)
- pdfFiller (Let's Collaborate)
- Unbiased (Accountancy & Tax)
- Instapage
- DocHub (Let’s Collaborate)
- SignNow
- Namecheap (Online Presence)
- Blaze AI
- 71-75 (Business Basics)
- Smartproxy (Sell Online)
- Diginius (Digital Marketing)
OST
Transfer of Shares
- How does your Transfer of Shares Service work?
- What information is required to transfer shares?
- Will I receive new share certificates as part of your Transfer of Shares Service?
- Can you draft a shareholders' agreement as part of the Transfer of Shares Service?
- How long does a transfer of shares take?
- Transfer of Shares Service
- I have lost my share certificate - how do I get a new one?
- Do I need to file a confirmation statement after I transfer new shares?
- Can I transfer shares to someone that is outside of the UK?
Why do I need to provide ID?
SST
VAT / PAYE
- VAT registration process
- VAT – EU customers requesting VAT-free invoices
- How long does the VAT Registration process take?
- Customer wants an update on their PAYE registration
- Customer wants an update on their VAT application
- Non-EU customers requesting VAT-free invoices
- Purchasing VAT registration
- Customer wants an update on VAT registration application
Full Company Secretary Service
- What is covered by the Full Company Secretary Service?
- How to display our Trust Badge
- I formed my company with another agent – can I still use the Full Company Secretary Service?
- Do you provide any other company change services in addition to those listed?
- Enhance your online presence with the 1st Formations Trust Badge
- Does the Full Company Secretary Service include signing documents on behalf of the company?
- What is the Company Secretarial Trust Badge?
- How long does it take to set up the Full Company Secretary Service?
- I have some filings that need to be made with Companies House. Will you submit them for me as part of the Full Company Secretary Service?
- Can I use my fifteen company changes on a different company?
- Are there any compliance requirements for the Full Company Secretary Service?
- Full Company Secretary Service
- Is the Full Company Secretary Service available to every company type?
- How do I make changes with the Full Company Secretary Service?
- How does your Full Company Secretary Service work?
Frequently Asked Questions
- How do I get a DUNS number?
- How can I start the Affiliate Program?
- How can I contact HMRC?
- How do I get an EORI number?
- How can I transfer the account owner?
- My personal address is on Companies House - how do I remove this?
- How old do you need to be to open a company?
- How can I get my address located on Google?
- How can I get proof of my address (71-75 Shelton Street)?
- How can I find my Authentication Code?
- Can I form a company over the phone?
- I am no longer involved in the company, what should I do?
- How can I create a Stripe account?
- Will you help me create a Stripe account?
- How can I create a WebFiling account?
- How do I set up an SPV?
- What SIC codes should I choose?
- How can I create my domain name?
- Shall I go for a limited by shares or an LLP?
- How can I create a Government Gateway account?
- What is a subsidiary company?
- How can I contact Companies House?
- How do I find my UTR number?
- Will I be able to register a PayPal account once I register a UK company?
- How do I add a new payment card?
- How can I get my address displayed on address directories?
- Are there any differences between the officer requirements in a Private and Public Limited Company?
- How to Find Your Company’s UTR (Tax Reference Number)
- How to Register a UK Company as a Non-Resident
- Your Company Authentication Code - A complete Guide
- How to Update Your Address, Email, or Payment Info
- How to Apply for VAT Registration
- What Your Company Formation Order Status Means
- How to Update Your Residential (Home) Address on Companies House's Internal Records
- Can You Help Me Form a Community Interest Company (CIC)?
- Why Does My Dormant Company Still Show as "Active"?
- What is your company address?
- How to Close Your UK Company
- What is my TIN?
- How to Verify Your Identity with the Credas App
- Registered Email Address
What do the order statuses mean?
Finance and Tax
- Do I need to pay tax?
- My company has been dormant - what do I need to file?
- How to Find Your Company’s UTR (Tax Reference Number)
- Do you have a partnership with an accountant?
- How do I register for Corporation Tax?
- Can I be fined for missing deadlines?
- How do I pay tax?
- Can you help with tax?
- When do I need to register for Corporation Tax?
Director Appointment And Resignation
- Can I appoint a director that is outside of the UK?
- What details are needed to resign a director?
- How long does a director resignation take?
- Why do we need to purchase another service address for a new director?
- Director Appointment And Resignation Service
- How does your Director Appointment and Resignation Service work?
- How long does a director appointment take?
- What details are needed to appoint a director?
Refunds
Finance & Tax
- 15 money-saving tips for small businesses that you need to know
- What is the Government Gateway?
- Can I borrow money from my limited company?
- Is my company number the same as my tax number?
- 7 working from home expenses you should be claiming
- The most tax-efficient way to take money from a limited company
- Pros and cons of voluntary VAT registration
- Do I need to tell Companies House when I move house?
- The top 10 Self Assessment tax return mistakes – and how to avoid them
- 10 ways to reduce your Corporation Tax bill
- Do UK companies have Tax Identification Numbers (TINs)?
- How to claim pre-trading expenses
- 13 allowable expenses for limited companies to claim
- Do I need an accountant to do my Self Assessment tax return?
- What is a company’s Unique Taxpayer Reference (UTR)?
- A guide to National Insurance contributions for limited companies
CoSec
- CoSec Team SLAs and what to inform customers regarding delivery times
- Manual Order Processing and Zendesk Ticket Distribution
- Account Managers - 5 Key Expectations
- LLP's
- CoSec Compliance Rules
- Accounting Reference Date (ARD) (FYE)
- Ad Hoc Zendesk Ticket Process - Policy
- Change an Officer's date of birth, everything you need to know!
- How to Change a Director's Date of Birth?
- How to Add or Remove a Guarantor?
- How Does the Full Company Secretary Service Work?
Requirements for non-UK residents
- What Documents Shall I Provide? Required Documents by Country
- What ID documents do I need to provide if I am from Azerbaijan?
- What ID documents do I need to provide if I am from Morocco?
- Can I provide my ID documents in Chinese?
- What documents do you accept for proof of address (for non-UK residents?)
- What ID documents do I need to provide if I am from Turkey?
- What ID documents do I need to provide if I live outside of the UK?
- Why are we not able to provide our services to residents of certain countries?
- Do I need to get my Proof of ID document certified?
- Eligible Countries List
- Can I provide my ID documents in Arabic?
- Can I provide my ID documents in the Cyrillic alphabet?
Company Filings
Partnerships
- Do I get a free website or email address with my free domain name?
- What does Canva offer?
- Why was the .co.uk or .com domain name not available for my exact company name?
- Monday.com
- Square
- IONOS
- Clickmeeting
- HelloFresh
- SimilarWeb
- TaxScouts
- LastPass
- Quickbooks
- UENI
- Deel
- HelpBox
- Axa Business Insurance
- Trama
- Gousto
- Shopify
- Monday.com
- WTTB
- Builder.ai
- Printify
- Startup School for Seniors
- Looka
- Mail Chimp
- Capsule
- Dext
- Soldo
- Hootsuite
- YourBusinessNumber
- elev8 people
Company Dissolution
- How to Close Your UK Company
- What happens once the DS01 form has been submitted to Companies House?
- Is there anything else I need to do once I have applied to close/dissolve the company?
- How long does it take for a company to be dissolved once the application has been submitted.
- Can I cancel my application to dissolve the company?
- How does your Company Dissolution Service work?
- How long does it take to dissolve the company?
- Can you withdraw my company dissolution application?
- Should I close my company’s business bank account before I dissolve my company?
- What is the company dissolution process?
- How do I close my company?
- Company Dissolution Service
- Under what circumstances can a company not apply for voluntary dissolution?
Meeting Rooms
- How much do your meeting rooms cost?
- What's included in your meeting rooms?
- Is there local parking?
- What kind of businesses use our meeting rooms?
- What are your Meeting Room opening hours?
- What is the minimum booking time?
- What is your address?
- What are the closest stations?
- How do I book a Meeting Room?
How do I provide ID?
- Can I use a national card/driving licence instead of a passport ?
- How do I certify ID without using an App?
- I need to re-upload my ID, do I need a different code for Credas?
- Why did my ID (Credas) fail?
- How to Verify Your Identity with the Credas App
- I am an accountant, what do I need to provide for my clients?
- I am an accountant, what do I need to provide for myself?
- Where do I provide my ID and proof of address document?
- My order is 'accepted' but I have not received my company documents
Revolut Business Account
- What are the requirements for Revolut?
- Why do I get charged when I downgrade my Grow plan for Revolut?
- Does Revolut offer FSCS protection?
- How do I open a Revolut account?
- How do I get my cashback?
- How much will it cost to open a business account?
- Do I get a free trial with Revolut?
- How quickly can I open a Revolut business account?
Dormant Company Accounts
- Do I have to inform HMRC that my company is dormant?
- Dormant Company Accounts Service
- What is classified as a significant accounting transaction?
- How does your Dormant Company Accounts Service work?
- When are my accounts due?
- What happens if I file my dormant company accounts late?
- How often do I need to file dormant company accounts with Companies House?
- I've purchased the dormant company accounts service, but it hasn't been filed yet
- How do you make a company dormant?
- What is the difference between the Standard and Express Dormant Company Accounts Service?
- I've received a fine from HMRC but I paid for your Dormant Company Accounts Service
- What are dormant company accounts?
- Why has my Dormant Company Accounts Service renewed already? They've only recently been filed
- I've received a letter from HMRC about Corporation Tax, but my company is dormant
- How long will it take for you to file my dormant company accounts?
- How do I inform HMRC that my company is dormant?
- What information is required to file dormant company accounts?
- What is a dormant company?
- I've received an Overdue Dormant Company Accounts email, but I believe this has already been filed
- Can you help me file trading accounts?
Compliance
General
- I have the address services - why aren't you sending me my mail?
- Why do I need a Service Address when I already have the Registered Office?
- Can I change my address after the company is formed?
- What ID checks do I need to pass to purchase your address services?
- Does the forwarding of mail incur an additional charge?
- How is my mail forwarded to me?
- What is official government mail?
- How many address services do I need to purchase?
- Do I need an address service to set up a limited company or LLP?
- How do you process my mail at your offices?
- Which addresses are displayed on public record at Companies House?
- Address Service Differences
Issue of Shares
- Can I issue shares to someone that is outside of the UK?
- Can you help me issue preference / preferred shares?
- What class of shares can be issued as part of your issue of shares services?
- Can you help me issue redeemable shares?
- Can you help me issue Alphabet shares?
- Do I need to file a confirmation statement after I issue new shares?
- Can I issue shares to another company?
- Issue of Shares Service
- Can you draft a shareholders agreement as part of the issue of shares service?
- Can you help me issue growth / freezer / hurdle / flowering shares?
- Will I receive new share certificates as part of your Issue of Shares Service?
- How do I issue different share classes?
- How does your Issue of Shares Service work?
- What information is required to issue shares?
Company Formation
- 15 reasons why company formations are rejected
- What is a holding company?
- How to set up a dormant company
- The real reason you should form a limited company
- A guide to UK company formation
- What does it mean to be a limited company?
- How to start a company in the UK
- How to get a certificate of incorporation
Company Documents
- How will I receive my company documents?
- What documents will I receive for a Limited by Guarantee company?
- How can I track my company documents?
- What documents will I receive for a Public Liability Company?
- What documents will I receive for a Limited Liability Partnership?
- What documents will I receive for a Limited by Shares company?
- When will I receive my incorporation documents?
Company Name Change
- Will my company registration number change if I change my company name?
- Can I change the ‘Limited’ part of my company name to ‘PLC’ using the name change service?
- How do I correct a spelling mistake in my company name?
- Who do I need to notify if I change my company name?
- How does your Company Name Change Service work?
- How long will it take to change my company name?
- Will I receive a new certificate of incorporation and company documents when I change my company name?
- Company Name Change
- I want to use a sensitive word in my new company name, what do I need to provide?
Compliance and Legal
- Do you help with filing Confirmation Statements?
- What are my company obligations?
- Do you help with business licences?
- A guide to limited company resolutions
- Benefits of converting an LLP to a limited company
- Apostilled documents – everything you need to know
- What is a limited company SIC code?
- Do you help with trade marks?
- Does a company need articles of association?
- Do I need to pay the ICO data protection fee?
- Do you help with filing Annual Accounts?
- You filed my accounts but I got a fine from HMRC.
- A guide to the company registration number
- What is a company dissolution?
- My company has been dormant - what do I need to file?
Compliance and ID
- Residents of ‘Blacklisted’ countries
- Blacklisted and enhanced due diligence countries
- Why can I not certify my own ID documents?
- Why do you need to verify ID from the customer?
- Verifying Repeat Incorporation Customers – Instructions
- Why did you not tell me I would need to provide ID before I paid you to form my company?
- I’ve received an email from id@(brandname) email address. What do you need from me?
- Verifying Company Orders (Paused & Dailies)
- Dailies Process Guide
- POA Country - Specific Guide
- Process: Sending Chasers
- Supported Countries and Restrictions
- Paused Order Process
- MLCs Training Guide
Business Tips & Advice
Company Records
GDPR Privacy Policy
Apostilled Documents
- When do I receive my apostilled documents?
- How does your Apostilled Documents Service work?
- How will my apostilled document(s) be sent to me?
- What types of documents can you apostille?
- Do I need my company documents apostilled?
- Where can I use my apostilled documents?
- How long does it take to complete an apostille document?
- What are ‘Apostilled’ documents?
- Apostilled Documents Service
- Why would I need my documents to be apostilled?
- How many documents can I have apostilled?
Sales
- Customers using accountant for address services / confirmation statements
- VAT upsell
- Affiliate Exclusive Packages (1st Formations)
- 12 month Cancellation Protection
- Upsell Additional Service Addresses
- Apostilled Document Service – upsell
- Apostilled Document Bundle
- Discount on Checkout items
- Incorporation Order Processing
- Full Cosec upsell
- Confirmation Statement upsell
- ICO Registration (Renewable at £79.99 + VAT) 1st Formations & Rapid Formations
- Business Address upsell
- Why should I use your company instead of another company formation agent?
- PAYE Registration upsell
- RO/SA upsell
- Printed Documents upsell
- Opening questions for IOP’s
- Cancellation Protection
- Guaranteed Same Day Service upsell
- GDPR Compliance Package upsell
Company Services
Other
- Zempler Business Account
- Why Is a Bank Referral Shown on the Website but Not Available in My Application?
- How long does it take to open a Bank Account?
- Can I open a high street Bank Account if I do not live in the UK?
- What banking options are available?
- Do you have any cash back offers?
- Do you open the Bank Account for me?
- What banking options are there for non-UK residents?
Terms and Conditions
Complaints
Package Services
- Can I get a tracking number for my company documents?
- How do I use the VAT Registration Service included in my package?
- How do I receive my printed documents?
- When will I receive the GDPR Compliance package included in my package?
- What is the ICO Registration Service?
- How do I use the Confirmation Statement Service in my package?
- How does the Pre-Submission Review work?
- What is the Ultimate Guide to Starting your Business?
- How can I use the 12-Month Cancellation Service in my package?
- How do I use the PAYE Registration Service included in my package?
- How do I use the Full Company Secretary Service included in my package?
- What is 12-month cancellation protection?
- What will I receive as part of my package?
Processes
- Updating company addresses via the customer portal
- Removing our address from Companies House via paper filing
- Out of Hours/ Weekend Working – IT issues
- Review Guidelines
- Paused orders after 7 days of no contact
- Repeat customers – assisting ‘Trusted employees’
- IT Helpdesk Process
- Data protection / security for telephone calls and live chats
- How to add a trading name to a company on eFiling
- Why was my refund request rejected?
- Out Of Hours Call Back Procedure
- Customer requires an extension of their address services whilst the company is being dissolved.
- Call Suppression when taking payment card details – Policy
- Taking address service purchases over the phone
- Post-Incorporation Digital Switchovers - SST
- How to handle cancellation requests (annual renewable services)
- Re-assigning Kayako emails
- Refund requests – Incorporation orders
Registered Office
- What company formation packages is the Registered Office Address Service included in?
- What type of mail is sent to the Registered Office Address?
- Benefits of the Registered Office Address Service
- Can I use the Registered Office Address Service to receive other business-related mail?
- Can I use the Registered Office Address as my Service Address?
- Registered Office Address Explained
NatWest Bank Account
Company Names
Business Telephony
- When I receive a call via my business telephone number, will this show the customer’s phone number?
- Do you pass on marketing calls?
- Change the details of a Business Telephone Service
- Is it possible to let me know when I have gone over my 30-call allowance each month?
- I need a UK mobile number and SIM Card, can you help?
- I can't verify my business on social media with this number, why?
- I cannot receive SMS via my Business Telephone Number, what should I do?
- Are marketing calls included in my call allowance?
- Customer wants to know if their previous Business Telephone Number is available
- Business Telephone Number
- Renew Business Telephone Services after expiry
- What are the BT standard rates? UK and non-UK
- Customer wants to cancel a Business Telephone Service
- Who is the business telephone provider?
- Are there any additional costs for the Business Telephone Number?
- Can I use this number for outgoing calls and SMS?
- Bizik Services for RF & 1st Customers
NEW Policies Section
Corporate Shareholders
Requirements for UK residents
- What documents do you accept for proof of address (for UK Residents)?
- Can I use my driving licence as proof of address?
- Can I provide my ID documents after forming the company?
- What ID documents do I need to provide if I live in the UK?
- Companies House ID Verification – What You Need to Know as a UK Resident
- Do I need to get my Proof of ID document certified?
Affiliate Program
- Is there a set up fee for your Affiliate Program?
- Do you accept referrals from other countries?
- I'm not in the UK, can I promote 1st Formations?
- How much do you pay affiliates?
- How do you pay affiliates?
- Do I need a website to join your Affiliate Program?
- Do I receive commission for renewals?
- Can I promote a discount code to my audience?
- Is there a minimum quantity of referrals to be rewarded?
- How much can I earn in commission?
- Why did you decline my application?
- Is there a cap on the number of referrals?
- Why is my application pending?
- Can you give me a discounted package?
- How long does it take for my appliation to be approved?
- Can I speak to the Affiliate Team?
- Do you offer special discounts to affiliates?
- How can I refer customers to 1st Formations?
- Can you review my application?
- Do I need to pay to join?
- How do I sign up to your Affiliate Program?
Company Officers
Certificate of Good Standing
- How does your Certificate of Good Standing Service work?
- How is the Certificate of Good Standing delivered?
- What information is on the Certificate of Good Standing?
- When will my Certificate of Good Standing be issued?
- Why should I have a Certificate of Good Standing?
- Certificate of Good Standing Service
- What does Good Standing mean?
Viewing your mail
- How do I open my scanned mail?
- Why has my mail been held?
- Why is my mail being scanned?
- Can I have a parcel sent to your office?
- Can I have a scanned item of mail posted to me?
- Can I collect mail from your office?
- I received an invoice relating to mail charges, what is this for?
- Can I change my instruction from mail forwarding to scan and email?
- I was expecting a letter and it hasnt arrived yet, where is it?
- I received an item of mail but I cannot find the PDF scan in my online portal, why?
- Where do I view my mail?
- Mail Forwarding Options: Scan and Email vs Post
Renewals
- How do I remove your address?
- Can I pay for my renewal at a later date?
- Can I pay for my address services monthly?
- Please stop sending renewal emails.
- Is there a renewal bundle?
- My company's address is the Companies House Default Address, what do I do?
- Do I need to renew my services if I haven't traded?
- I purchased the Default Address Removal Service but my address hasn't been updated?
- I have been charged twice for my renewal.
- How do I only renew some of my services?
- How do I renew my services?
- What is your cancellations policy?
- How do I cancel my renewal?
- How do I get a refund for my renewal payment?
- How do I view my services and renewals?
Business Startup
AD01
Limited Liability Partnership
Company Restoration
Business Address
- Why does the forwarding of business mail incur an additional charge?
- What company formation packages is the Business Address Service included in?
- Benefits of the Business Address
- What type of mail is sent to the Business Address?
- Business Address Service Explained
- Can I Use Your Address for Shopify, Stripe, Banks, or Amazon?
Company Addresses
Our Packages
WorldFirst Business Account
Limited by Guarantee
Address Services
- Company dissolving (filed themselves) – Discount policy for renewals
- Instructions: opt customers out of Digital Mailroom Service
- Why is the Business Address service so expensive?
- Digital Business Address: What are the benefits of the new service?
- Digital Mailroom – Can I have all of my mail forwarded as well
- Renewed address service late, address not updated on Companies House
- Why do you charge for Business Address service mail forwarding?
- Request to turn off auto-renewal of services
- Digital Business Address – Where do you send my scanned mail?
- Where do I see my scanned mail?
- Why am I unable to switch off auto-renewals in my online customer portal?
- Digital Business Address: What does one item count as?
- Request to turn on auto-renewal of services
- I don’t want my registered office/service address mail scanned and emailed
- Getting a Business Address displayed online
- Registered office changed to home address on Companies House – they want it removed
- Queries for the London Mail Team
- Renewal Discounts
- Service Address changed on Companies House to home address – customer wants it removed
- How much is scan and email, per item?
- Do you offer address services on a monthly, quarterly or 6 monthly basis?
- Do you read my mail? I am worried this is not GDPR compliant.
- How much is it to forward my mail by post?
- Request to transfer existing address service from a dissolved company to another company
- How long do you hold my mail for, until it is shredded?
- Google Business Profile - Verifying an Address
Using your online portal
- A free domain was included in my package, but I cannot find where to sign up in the portal
- How do I view my invoice history in the online portal?
- How do I change my Accounting Reference Date via my online portal?
- How do I view my company documents in my online portal?
- How do I change my forwarding address?
- How do I import a company onto my account?
- How do I file a director address change via my online portal?
- How do I update my Account Holder details in the online portal?
- How do I add or remove a statement notification via my online portal?
- How do I view my order history in the online portal?
- How do I file a registered office change via my online portal?
- How do I update a payment card in my online portal?
- How do I delete a payment card via my online portal?
- How do I add a new banking referral via my online portal?
- How do I update my authentication code on my online portal?
- How do I add a payment onto my account?
- How do I purchase new services via my online portal?
- How to Update Your Address, Email, or Payment Info
- How to Change Your Telephone Number
- Can I Authorise Someone Else to Use My Account?
Pricing
Company Application
- Can my forwarding address be outside of the UK?
- Do I need a company secretary?
- Is there a minimum or maximum amount of shares required?
- What is my forwarding address?
- It is asking me to select a shareholder, but there are no shares in the company, I am the only owner.
- Who owns the company?
- It is not letting me continue after putting in my company name and SIC codes
- What do I select for ownership or shares and voting rights?
- How many shares should I choose?
- What is the difference between Go Green or Standard delivery?
- I need help filling out the PSC section on the application
- How many people do I need to open a company?
- Do you offer nominee director services?
- When completing the online application, how do I add another officer?
- Can I use my home address for my company?
- What is a person with significant control?
- I cannot proceed through the application, as it is telling me I need a PSC
- I want to change my package.
- It is not letting me proceed without adding a PSC - what do I do?
- I am the only person in the company, what positions do I select?
- My address keeps being written over
- Why do I need to put in a forwarding address when the package includes your addresses?
- What is a common SIC code for eCommerce?
Refunds & Cancellations
Payments
Transfers
Company Account
Package FAQs
- Can I get a discount on your formation packages?
- My company is not-for-profit. Which package should I use?
- What is the difference between the Non-Residents Package and eSeller Package?
- How can I guarantee my company will be formed on the same day?
- What is the difference between the Non-Residents Package and All Inclusive Package?
- Can I upgrade my package later on?
- What type of company will I get with each package?
- What are the annual renewal costs of the formation packages?
- What is the difference between the Non-Residents Package and Prestige Package?
- I am not a UK resident. Which package should I choose?
- Can I add services later on?
- How do I pay for a package?
- Which packages include your address services?
- Does the Non-Residents Package include a business bank account referral?
- Which package should I choose?
- Which packages include a business bank account referral?
- Are there any additional costs with the formation packages?
- Can I buy a package if I am a non-UK resident?
- What is our most popular package?
FCSS
Order Fulfilment
- Guaranteed Same-Day Service Process
- Resend Order Fulfilled email to customer’s email address
- Customer hasn’t received their company seal
- Company Seal delivery time
- Resend Order Fulfilled email to another email address
- Ultimate Guide to Starting Your Business eBook (1st Formations)
- Re-send invoice to a different email address
- Payment not showing on eFiling
- I paid for Pre-Submission Review but my order has a spelling mistake
- Paid and unpaid shares – can we form companies with paid shares?
- I paid for Pre-Submission Review, so why has my company been rejected by CH?
- Incorporation Statuses - Order Update
Service Address
Limited by Shares
Customer Account
- Remove a company from an account
- Change the mail forwarding address on an account
- Turn off Confirmation Statement and Annual Account reminder emails
- Change the telephone number on an account
- Customer wants to check details on their account
- Transfer a company to a different customer’s account
- Change an email address on an account
- Top up an account using a card already on eFiling
- Change an address on an account
- How to make a company ‘Inactive’ on eFiling
- Cancel Active/Paused services on eFiling
- Remove all cards from an account
- Customer has forgotten their username
- Customer wants to delete their data – GDPR
- Top up an account using a new card
- Customer would like their password to reset by us over the telephone, live chat or email
Business Banking
- Which bank do you recommend?
- Which bank can open my account and give me a bank card fastest?
- Barclays want customer to verify their trading address
- Which bank do you recommend?
- Why is the bank I want not shown during the application?
- Can you help opening a business bank account including international money transfers?
- What banks can you refer me to?
- What is the process of opening a bank account?
- Chasing banks or other partners when customers are experiencing delays
Mail Forwarding
FAQ
- What are the minimum requirements to become a shareholder?
- When will I receive my UTR number?
- Can I come to your office to form a company with you?
- Are the three brands (Rapid, Quality, 1st) the same company? / Are you linked to X brand? / Are you the same company as X brand?
- How do I file my annual accounts?
- What are the minimum requirements to become a director?
- What are the advantages / disadvantages of forming a company with a very high share value?
- Do you offer nominee services?
- Can I buy an off the shelf company from you?
- What does a director of a company do?
- Caller wants to know if a company is based under this address or just using our services
- What is the difference between a shareholder, director and PSC?
- What’s the difference between LTD and Limited at the end of a company name?
- How many shares should I issue when forming my company?
- Did you sell my data? I just formed my company and now I keep getting spam marketing calls / emails
- Are SAIL addresses made available to the public?
- Pros and cons of company restoration compared to opening a new company
- How long does it take to process a refund?
Company Officers & PSCs
Placing an Order
- Processing address service / additional service order on behalf of a client via manual invoice
- Customer wants advice on SIC code(s)
- Customer cannot add new address during application without changing another address
- Customer wants to know what documents they need for opening a company
- Customer wants to know at which stage they should add LTD / Limited
- Common Payment Issues
- Customer wants to know if we received their order (manual order)
- I want to form a company but don’t want my name to appear on company documents
- Customer wants advice on the number of shares they should incorporate their company with
- Prospective customer wants to purchase a service without having a customer account